GP appointments that fit around you.
Book through the Kry app 24/7 for phone or video GP appointments, included with eligible UK individual and group Freedom Health Insurance policies. Appointment times are subject to availability.
What is included
What is available through
Freedom Digital GP.
Already covered?
Get started with Freedom Digital GP.
Register using the details on your certificate of insurance, then use the Kry app to book your GP appointments.
Enter your policy number, found on your certificate of insurance.
New to Freedom Health Insurance? Your account can take up to 5 working days to activate on Kry.
Freedom Dermatology Skin Lesion Pathway
If you are concerned about a mole or skin lesion, you may be able to use the Freedom Dermatology Skin Lesion Pathway without first obtaining a GP referral.
Before using the service, Freedom Health Insurance will need to review your cover and eligibility, as not all lesions are suitable for the pathway.
Check whether the pathway may suit you
Answer these questions about the lesion you are concerned about. This is a guide only and does not confirm eligibility.
Contact our Claims team on 01202 283 580
Learn more about Freedom DermatologyWhy it helps
GP support that fits around everyday life.
Book day or night
Appointments can be booked in the Kry app 24 hours a day.
By phone or by video
Speak to a GP by phone or video through the Kry app, and choose the next available clinician or a time that suits.
Support beyond the appointment
Private prescriptions and referral letters can be provided where clinically appropriate.
Medication costs are not covered by the policy. A referral is not claims authorisation, so any treatment still needs to be approved with Freedom Health Insurance first.
Good to know
Questions, answered.
With our digital GP service, you can contact and speak with a GP wherever you are at a time that suits you. You can have consultations and order private prescriptions through a doctor via a phone or video call.
Our digital GP service is provided by Kry. All consultations will need to be booked through the Kry app.
Once registered, you can book your GP appointments through the Kry app by following the steps below:
- Choose your appointment. You can choose to see the next available doctor or book a specific time within the next three days.
- Fill out a symptom form. You will be asked to fill out a form and upload photos, if required, to help the Kry healthcare professional understand your condition.
- Booking confirmation. Once you have booked your appointment, you will be able to see details of your upcoming appointment on the app homepage.
Please note: this is not an emergency service. If you are experiencing a medical emergency, please call 111 for urgent medical advice or 999 for urgent medical assistance, or go to your local A&E hospital.
Our Freedom Digital GP service is provided by Kry. Appointments are typically available within 48 hours.
Yes, digital GPs can arrange and electronically authorise private prescription medication. The online pharmacy will then contact you to arrange delivery of the medication to a nominated UK address. The pharmacy will take payment via credit or debit card. There is a non-refundable charge for prescribed medication and delivery.
Should the GP feel that you would benefit from a specialist assessment or further medical treatment, they can provide an open private referral letter. This referral is for private medical care only and will not be accepted for services in the NHS. Referral letters can be posted or emailed directly according to your preference. Please note the private referral is not a claims authorisation. You will still need to contact Freedom Health Insurance prior to receiving any treatment.
No. You can contact the digital GP advice line as often as needed, with no limit to phone or online consultations.
Appointments can be cancelled at any time without charge. However, if a member fails to cancel and misses an appointment, they will be responsible for the cost.
There are several benefits of the Digital GP service, including:
- Flexible appointments. You can access a medical professional for an appointment at a time that suits you.
- It is convenient. There is no need to travel to physically visit a GP, and you can call a doctor from wherever you are.
- You can order private prescriptions and have medication delivered to a nominated address or pharmacy.
- Access to the online records created by the virtual GP, so you can review relevant, up-to-date information about your health.
Kry have decided to only allow children over the age of 12 months to be treated by a Kry clinician, as they believe that the clinical risk is too high for a child under 12 months to be treated by video and that they should seek face-to-face medical care. If you are unhappy with Kry’s decision, please fill out Kry’s feedback form with details of your dissatisfaction.
Kry will send you a reminder before your appointment. Make sure notifications are enabled on your device.
Find a quiet, comfortable spot with a stable internet connection, and ensure your phone is fully charged. The healthcare professional will call you via the Kry app at your appointment time.
For help with ID verification or booking, email Kry support at support@kry.co.uk or call 0203 870 3029.
Many health concerns can be dealt with in a digital GP appointment. If your symptoms need a physical examination, or you need a repeat prescription, you may be referred to your own GP.
Our digital GP service will refer you for private medical treatment if it is necessary. That said, you are always free to visit your own NHS GP and use NHS services if you wish. Private health insurance policyholders are still eligible for NHS services.
Yes. For those who do not have access to a smartphone, please contact the Kry support line at 0203 870 3029.
If you are not satisfied with the care you received, or if you have any concerns, please contact Kry by filling out the feedback reporting form with details of your complaint. All complaints will be acknowledged within 72 hours and responded to by Kry within 20 days.
If you have an urgent matter, or if your question concerns a GP appointment that has already taken place, please contact Kry directly by phone at 0203 870 3029.
After you have downloaded the Kry app, you will be invited to read and agree to the terms and conditions and privacy notice. From this point onwards, Kry will be your data controller and will hold any data that you share securely and in line with its compliance obligations.
Freedom 360
Speak to our team about Freedom Digital GP.
Freedom Digital GP forms part of Freedom 360, our health and wellbeing toolkit. What is available can depend on the policy and cover level.
Freedom Digital GP is powered by Kry. This is not an emergency service and is available to UK-based members aged one and above. Cover levels and terms apply.