How can we help?
Calls to our 01202 numbers from within the UK are charged at your provider’s standard rate and may be included in your call package. Charges for calls from outside the UK depend on your telephone provider. Calls may be recorded and monitored for training and quality purposes.
Monday to Friday, 9am to 6pm
Closed on public holidays. Call outside these hours and you can leave a message. We will call you back on the next working day.
Who would you like to speak to?
Make a claim on a UK policy
For members covered by Freedom Elite or Freedom Essentials.
- Phone
- 01202 283 580
- claims@fhi.co.uk
Make a claim on a Freedom Worldwide policy
Our main number with the UK dialling code in front, for calls from outside the UK.
- Phone
- 0044 1202 756 350
- intclaims@fhi.co.uk
Have your policy number to hand if you can. You will find it on your certificate of insurance, the document we send to confirm your cover. If you cannot find it, call anyway and we will look you up.
For intermediaries
Intermediary support
Support for our intermediary partners, open Monday to Friday, 9am to 6pm.
Quotes and new business
New business quotations, renewal quotations and quotation reviews.
Become a Freedom Health Insurance intermediary
Agency applications and partnership enquiries.
Commission enquiries
Questions about commission statements and payments.
Tell us how we did
Feedback about our team
If a member of the team helped you, we would like to know. It goes back to the person involved.
Share your feedbackSomething went wrong
If we have not got something right, tell us. We will look into it and explain what we are doing about it.
Make a complaintWrite to us
Freedom Health InsuranceCounty Gates House
300 Poole Road
Poole
Dorset
BH12 1AZ
Accessibility and other formats
If you need a document in another format, or any part of this website is hard to use, tell us and we will help. We are also happy to talk any document through with you.
Our accessibility page explains the formats available and how to adjust this website to suit you.
Email info@fhi.co.uk or call 01202 756 350.