Expert skin checks, without a GP referral
Freedom Dermatology gives eligible members specialist review of moles and skin lesions, often from home, through the Skin Lesion Pathway. The service is included within the Freedom 360 health and wellbeing toolkit.
Available to eligible Freedom Elite, Freedom Essentials and Freedom Worldwide UK members whose policy includes outpatient cover. Freedom Worldwide UK members must be living in the UK when the kit is ordered. The service fee is taken from your outpatient limit.
About our delivery partner
Freedom Health Insurance has partnered with Skin Analytics to deliver Freedom Dermatology. Skin Analytics has worked with leading UK private medical insurers for over 10 years, and its services are used within the NHS. Assessments are carried out by GMC-registered consultant dermatologists.
The Skin Lesion Pathway
For moles and skin lesions. No GP referral needed, subject to your outpatient cover.
Contact our claims team
No GP referral is needed. The claims team will ask a few questions about your concern and confirm whether the pathway is suitable.
Authorisation and kit
Once authorised, you receive a registration link by email. A kit containing a smartphone and dermatoscopic lens will be sent to your address.
Capture and upload
Take clear photos of up to three moles or lesions and upload them securely through the app.
Specialist review
A GMC-registered consultant dermatologist reviews your images alongside your medical history.
Your results
You will usually receive a response within three working days of submitting suitable images. You can request a call back from a Skin Analytics clinician to talk it through.
Next steps
Your results letter will tell you whether any further action is needed. Both possible outcomes are explained below.
Your possible outcomes
No further action needed
You will receive an outcome letter and be discharged from the pathway.
Further investigation or treatment recommended
You will receive a case review and management plan. Please send this to our claims team for assessment before arranging any treatment.
Access Freedom Dermatology
Already covered? Contact our claims team on 01202 283 580 or claims@fhi.co.uk. They will check your cover and confirm whether the service is available under your policy before the assessment begins.
Benefits of Freedom Dermatology
No GP referral for moles and lesions
Start the Skin Lesion Pathway by contacting our claims team directly.
Specialist review from home
Specialist review from home, with a response usually provided within three working days. The remote pathway can reduce the need to attend an initial in-person appointment.
Consultant dermatologist review
Every case is reviewed by a GMC-registered consultant dermatologist. Skin Analytics is also used within NHS services.
Excess waived on the assessment
No excess on the Skin Analytics assessment. The service fee is taken from your outpatient limit, and your usual excess applies to any further treatment.
Check your skin concern
Select the concern that best matches yours to see whether the Skin Lesion Pathway may be suitable. This is a guide only. Our claims team will confirm what is eligible under your policy.
Freedom Health Insurance claims team
To start the Skin Lesion Pathway, or to check your cover and eligibility.
01202 283 580claims@fhi.co.ukSkin Analytics support
For help with the app, the kit or your results. The team aims to reply to emails within one working day.
support@skinanalytics.co.ukFreedom Dermatology FAQs
Freedom Dermatology gives eligible members access to the Skin Lesion Pathway, delivered with Skin Analytics. Moles and skin lesions can be reviewed from home by GMC-registered consultant dermatologists.
It is available to eligible Freedom Elite, Freedom Essentials and Freedom Worldwide UK members. Freedom Worldwide UK members must be living in the UK when the kit is ordered, as Skin Analytics operates in the UK only. Your policy must include outpatient cover, and the service fee is taken from your outpatient limit.
No. For the Skin Lesion Pathway, you can contact our claims team directly without a GP referral.
Contact our claims team by phone or email. They will ask a few questions about your concern, check your cover and eligibility, and guide you through the next steps.
All assessments are carried out by GMC-registered consultant dermatologists.
You will usually receive a response within three working days of submitting suitable images. Results come directly from Skin Analytics, not Freedom Health Insurance. Timescales may vary.
The Skin Lesion Pathway is for moles and skin lesions. For other skin concerns, contact our claims team, who can advise based on your policy. You can use the skin concern checker on this page as a guide.
Clinical information and images are handled securely by Skin Analytics in accordance with its privacy policy. Information is only shared with Freedom Health Insurance where required to assess eligibility or a subsequent claim.
Yes. Access depends on the outpatient benefit in your policy. Without outpatient cover, the service is not available. With a limited outpatient benefit, the service fee is deducted from your outpatient allowance.
Your excess is waived for the Skin Analytics assessment itself. If you need further treatment, your usual excess applies.
Contact the Skin Analytics support team at support@skinanalytics.co.uk.
The app gives guidance on taking a good quality photo. If an image is not suitable, you will be asked to take it again.
If you have not heard back within the expected time, contact Skin Analytics at support@skinanalytics.co.uk.
Speak to our team about Freedom Dermatology
Freedom Dermatology is included within the Freedom 360 health and wellbeing toolkit for eligible members, subject to policy terms and outpatient cover.
Freedom Dermatology is delivered in partnership with Skin Analytics and is available to eligible Freedom Elite, Freedom Essentials and Freedom Worldwide UK members. Freedom Worldwide UK members must be living in the UK when the kit is ordered. It is an outpatient service, available where your policy includes outpatient cover, and the service fee is taken from your outpatient limit. Eligibility and cover are confirmed by our claims team. Results timescales are typical, not guaranteed. This is not an emergency service: for urgent medical advice call NHS 111, or 999 in an emergency.