Trusted support,
whenever you need it
If you are a member of an eligible Freedom Health Insurance group scheme, you can get confidential, professional support for everyday challenges, whether personal, emotional, family, financial or work-related, 24 hours a day, every day of the year.
What is Freedom Wellness?
Freedom Wellness gives you confidential, professional support whenever life feels overwhelming, whether that is a personal challenge, a family matter or work-related stress. From emotional guidance to practical, everyday advice, a professional team is on hand to help you move forward with clarity and confidence.
Every conversation is private and every recommendation is tailored to you. There is no overall limit on how often you can use the service, although individual programmes have their own allowances. No issue is too big or too small, and you do not need to be in crisis to contact Freedom Wellness.
Freedom Wellness is delivered by a specialist team, completely independent from your organisation and from your health insurance policy.
- Qualified, professional consultants across wellbeing, family, financial and workplace matters
- Counselling with BACP-registered therapists, by video, telephone or face to face
- No involvement in claims or policy decisions
Support for whatever life brings
These are examples only, and the list is not exhaustive. If something matters to you, it matters to Freedom Wellness.
Work
Independent, confidential support for the pressures of working life. Your employer is not involved.
- Work-life balance
- Bullying and harassment
- Workplace pressure
- Managing change
- Workplace relationships
- Career development
Support for work and home life
Freedom Wellness is included with your group scheme. It is there for everyday questions as well as difficult times, so you can get support before small challenges become bigger ones.
Get support early
You do not need to be in crisis to use the service. Contact Freedom Wellness as soon as something is on your mind.
Included in your scheme
Freedom Wellness is included within the premium, so you will not have to pay for support you receive directly from the service.
If you manage people
Manager Assist offers confidential consultations on workplace concerns, with practical HR and leadership support for difficult situations.
Your benefits at a glance
There is no overall limit on how often you use the service. Individual programmes have their own allowances, shown on each card, which reset each policy year. Hover over a tile, or select it, to see more and to open its guide.
- 5Up to five sessions per topic, arranged within five working days
Counselling
Flexible therapy with BACP-registered therapists by video, telephone or face to face. You can discuss an unlimited number of topics.
View the counselling guide (PDF, opens in a new tab) - 6Six telephone sessions with a mindfulness specialist
Mindfulness
Mindfulness training to help improve focus and everyday wellbeing, guided one-to-one by a mindfulness-trained specialist.
View the mindfulness guide (PDF, opens in a new tab) - 7Seven online CBT sessions
Computerised CBT
Interactive digital cognitive behavioural therapy to build personal resilience, with ongoing tracking and guidance throughout.
View the computerised CBT guide (PDF, opens in a new tab) - 6Up to six telephone or video sessions per focus area, per policy year
Life coaching
Structured one-to-one coaching to help you work towards personal and career goals, at your own pace.
View the work-life services guide (PDF, opens in a new tab) - 6Up to six sessions with a wellness coach per focus area, per policy year
Wellness coaching
One-to-one support to help you make sustainable lifestyle changes, such as sleep, activity, nutrition and healthy habits.
View the wellness coaching guide (PDF, opens in a new tab) - 30Up to 30 minutes of telephone consultation per legal topic, per policy year
Legal information
Confidential, non-advisory legal information on everyday matters, from consumer rights to family and housing questions.
- 45Up to 45 minutes of telephone consultation per topic, with a qualified adviser
Financial guidance
Practical guidance on budgeting, pensions, debt and money management.
View the financial services guide (PDF, opens in a new tab) - 60Consultations of 30 to 60 minutes for workplace concerns
Manager Assist
Confidential HR and leadership support for managers handling difficult workplace situations and people concerns.
View the Manager Assist guide (PDF, opens in a new tab) - OnlineRecorded seminars available any time through the benefit portal
Seminars
Monthly live seminar events, plus a library of recorded sessions on wellbeing topics, available through the benefit portal.
View the online seminars guide (PDF, opens in a new tab)
From first contact to the right support
Contact Freedom Wellness, your way
Call the freephone line, message on WhatsApp, chat online through LiveConnect, or use the Balancy app, 24 hours a day, every day of the year. You will always speak to a real person.
Tell them what is going on
A few simple questions help clarify the support you need. The only detail required is the name of your employer, and nothing personal is shared with them.
Get matched to support
You may be connected to a work-life specialist for practical information, referred to the counselling team, or both, depending on your circumstances.
Start your journey today
Freedom Wellness is included with eligible Freedom Health Insurance group schemes, giving you access to support 24 hours a day, every day of the year.
Your policy number is on your certificate of insurance. If you do not have it, your HR team can confirm whether Freedom Wellness is included in your scheme.
Freephone
Enter your policy number24 hours a day, 7 days a week, 365 days a year
WhatsApp
Enter your policy numberMessage a consultant directly
Online portal
Enter your policy numberResources, LiveConnect chat and seminars
Balancy app
iOS and AndroidWellbeing support in your pocket, available from the App Store or Google Play
Every conversation is confidential. Your employer may receive anonymised usage statistics, but never any personal or identifying information, and organisations with fewer than 50 employees receive no usage data at all.
Questions, answered.
You can contact Freedom Wellness for support on anything that matters to you. These are examples of the topics covered, but it is not an exhaustive list, so please contact us in any case:
Work
- Work-life balance
- Bullying and harassment
- Workplace pressure
- Managing change
- Workplace relationships
- Careers
Life events
- Pregnancy and new baby
- Adoption
- Marriage and cohabitation
- Separation and divorce
- Moving home
- Bereavement and loss
- Retirement
Personal
- Emotional wellbeing
- Managing stress
- Anxiety and depression
- Disability and illness
- Substance and alcohol misuse
- Addictions and compulsive behaviours
- Personal development
Family relationships
- Childcare
- Education
- Elder care
- Juggling work and family life
- Caring for others
- Domestic violence or abuse
Daily living
- Consumer rights
- Health and wellness
- Debt and money management
- Relocation
- Community resources
There are plenty of ways to contact the service. The service is available via an 0800 freephone number, email, instant messaging, SMS texting, and online.
You can contact the service 24 hours a day, 7 days a week, 365 days a year.
Yes, when you contact Freedom Wellness, the only information required from you is the name of your employer. Your employer may receive utilisation statistics on the number of people using the support, but no personal, identifying information will be disclosed (companies under 50 employees do not receive this data). No one will know that you have contacted the service unless you choose to disclose this information. The Freedom Wellness team is bound by professional standards regarding confidentiality and the disclosure of details of individuals who have contacted Freedom Wellness.
The InitialPoint of contact with Freedom Wellness is via the platform, video call, phone call, or text-based, and is completely down to the member’s preference. The member will be able to discuss an unlimited number of topics with the therapist. Each topic has 5 sessions of treatment with a British Association for Counselling and Psychotherapy (BACP) registered therapist. This can be virtual, telephone, or face to face (F2F). F2F takes a bit longer to set up compared to virtual.
You can access Freedom Wellness as often as you need, with no overall limit on how many times you use the service. However, some individual support options have set annual limits, such as a fixed number of counselling or coaching sessions per topic, capped consultation times for legal and financial advice, and defined allowances for specialist programmes like mindfulness or CBT. These limits reset each policy year, while resources like recorded seminars remain available without restriction.
Absolutely not. In fact, we encourage people to contact Freedom Wellness as soon as the issue arises. We recognise that there is a lot to juggle on a day-to-day basis, and sometimes we could all do with some extra support to help us manage life’s everyday challenges.
There is a range of support that the service can provide, depending on your unique needs:
- Practical information and support
- Professional resources and fact sheets
- Referrals to services in your local area
- Short-term, solution-focused counselling
- Online support through the Freedom Wellness website
When you contact the service you will be asked some simple questions to help clarify the support you need. After this, you may be connected to one of our work-life specialists who will provide you with practical information and support. Alternatively, or in addition, you may be referred to one of our counselling team who will assess the best form of counselling support to suit your needs.
The service is provided by an independent specialist provider of employee support services, which has been providing this service since 1982 and is completely independent from your organisation. They do not assess the eligibility of any claims.
Freedom Wellness is staffed by a team of highly trained and qualified professionals who are experts in fields such as wellbeing, family matters, relationships, debt management, workplace issues, consumer rights, counselling, and much more. You can be confident that the information you receive is accurate, up to date, and relevant to your particular circumstances.
Yes, when you contact Freedom Wellness, you will speak directly with a real consultant who can assist you right away.
Freedom Wellness can support you through difficult times, if you need extra support, feel alone, or would like an independent ear. It can also save you precious time and legwork when dealing with everyday, practical issues. Overall, using Freedom Wellness should help reduce stress and anxiety, improve your wellbeing, and free you up to focus on other things.
Freedom Wellness is included within the premium. You will not have to pay for any information or support that you receive directly from Freedom Wellness.
Please contact your Human Resources (HR) team if you have further questions about Freedom Wellness. If you do not wish to contact your HR team, please contact Freedom Health Insurance directly.
Freedom 360
Support is here whenever you need it.
Freedom Wellness is available 24 hours a day, every day of the year. For questions about your scheme, speak to your HR team or contact us.
Freedom Wellness is available to UK group scheme members only. Counselling and other services provided through Freedom Wellness are separate from your private medical insurance policy, and the Freedom Wellness team is unable to assess claims or answer policy-related questions. Service allowances apply per policy year and are subject to the terms of your scheme.