Expert physiotherapy, without a GP referral
Freedom Physiotherapy gives eligible members direct access to physiotherapy support without needing a GP referral. The service is included within the Freedom 360 health and wellbeing toolkit.
Available where your policy includes outpatient cover with physiotherapy benefits. Policy terms apply.
Who delivers Freedom Physiotherapy?
Ascenti Physio is a UK provider of musculoskeletal physiotherapy with over 25 years of experience. It has 300+ registered physiotherapists across 300 clinics, and 90% of the UK population lives within 3 miles of an Ascenti clinic.
Through this partnership, members can access a virtual initial assessment with a physiotherapist, who will assess the problem and recommend the most appropriate treatment pathway, including self-management, remote sessions or face-to-face treatment where clinically appropriate.
- 25+ years of musculoskeletal physiotherapy
- HCPC-registered physiotherapists
Benefits of Freedom Physiotherapy
Freedom Physiotherapy provides a straightforward route to assessment and treatment for eligible muscle and joint problems. The service is delivered by Ascenti and is available where the member’s policy includes outpatient cover with physiotherapy benefits.
No GP referral required
Members can contact the dedicated Freedom Physiotherapy line directly. The Freedom Health Insurance claims team will check the member’s cover and eligibility for the service.
Virtual initial assessment
Once eligibility is confirmed, a 30-minute virtual initial assessment can be arranged with an Ascenti physiotherapist. The physiotherapist will assess the problem and recommend the most appropriate treatment pathway.
Flexible treatment pathways
Depending on clinical need, the recommended pathway may include self-management, virtual treatment or face-to-face physiotherapy.
Personalised rehabilitation support
Members may receive a personalised rehabilitation programme through the Ascenti Reach app, with up to six months’ access.
Direct billing with Ascenti
Ascenti bills Freedom Health Insurance directly, and the initial virtual assessment is paid in full with no excess. Follow-up treatment is subject to your policy excess, limits and terms. With another provider, you may need to pay upfront and claim back, and fees above reasonable costs may leave a shortfall.
Three steps to treatment
Contact Freedom Physiotherapy
No GP referral is required for eligible muscle and joint problems. Call the dedicated Freedom Physiotherapy line and the Freedom Health Insurance claims team will check your cover and eligibility.
Virtual initial assessment
Once your eligibility is confirmed, we can arrange a 30-minute virtual initial assessment with an Ascenti physiotherapist.
Recommended treatment pathway
The physiotherapist will assess your clinical needs and recommend the most appropriate treatment pathway.
Self-management
Guided exercises and advice to help manage symptoms and support recovery independently.
Virtual treatment
Specialist-guided physiotherapy that can be completed remotely from home.
Face-to-face treatment
In-clinic physiotherapy with hands-on assessment and personalised treatment, where clinically appropriate.
Start your physiotherapy journey
If you have a muscle or joint problem and your policy includes outpatient cover with physiotherapy benefits, contact the Freedom Health Insurance claims team to check your eligibility.
Contact Freedom Physiotherapy
Call the dedicated Freedom Physiotherapy line, run by our claims team, and we will check your cover and eligibility for the service.
Manage your appointments
For appointment changes, cancellations or treatment queries once you are booked in, contact Ascenti directly. Please give at least 24 hours’ notice for cancellations.
Freedom Physiotherapy FAQs
Physiotherapy can help with a range of acute musculoskeletal problems, including back and neck pain, joint pain affecting areas such as the shoulder, knee or hip, and muscle strains and sprains. Cover and eligibility are subject to your policy terms.
No. Call the Freedom Health Insurance claims team on the dedicated Freedom Physiotherapy line, 01202 756 357. We will check your cover and eligibility before arranging the next step.
Yes. You can still contact the Freedom Health Insurance claims team if your GP has already referred you. We will check your cover and eligibility before arranging the next step.
Conditions that existed before your cover started are usually treated as pre-existing and may not be covered, depending on your policy. Full details can be found in your policy documents, and our team can help if you have questions about your cover.
Freedom Health Insurance pays the cost of the initial virtual assessment in full, without applying your policy excess. Eligible follow-up treatment is subject to your policy excess, available outpatient limit and other applicable policy terms. If you choose another physiotherapy provider that cannot invoice Freedom Health Insurance directly, you may need to pay upfront and submit a reimbursement claim.
98% of initial virtual assessments are available within one working day, subject to availability.
Yes. If face-to-face treatment is clinically appropriate, your Ascenti physiotherapist can arrange treatment through the Ascenti clinic network, subject to availability.
Contact Ascenti directly by email, live chat or through its online contact form. Appointments cannot be cancelled by SMS. Please provide at least 24 hours’ notice. Late cancellations may be charged.
Once your appointment is confirmed, you will receive the relevant clinic details by email or text. You can also use Ascenti’s online clinic finder to view clinic locations.
During the 30-minute virtual initial assessment, the physiotherapist will discuss your symptoms and medical history and assess your clinical needs. They will then recommend the most appropriate pathway, which may include self-management, virtual treatment or face-to-face physiotherapy.
Personalised exercises may form part of your recommended treatment pathway. You will be expected to follow the advice and treatment plan provided by your physiotherapist. Ongoing cover may depend on your engagement with the recommended plan.
The number of treatment sessions will depend on your circumstances, clinical needs and recommended treatment pathway. Policy terms and available outpatient limits also apply.
The initial virtual assessment lasts approximately 30 minutes. The length of any follow-up appointments may vary depending on the type of treatment provided.
Support throughout your physiotherapy journey
Freedom Physiotherapy is included within the Freedom 360 health and wellbeing toolkit for eligible members, subject to policy terms.
Freedom Physiotherapy is delivered in partnership with Ascenti and is available where your policy includes outpatient cover with physiotherapy benefits. Normal policy terms and conditions apply, including any remaining outpatient limits, any excess, and other relevant exclusions or limitations. Appointments are subject to availability.