Cancer support, personal to you.
One-to-one guidance and emotional support for members with an eligible cancer claim, from diagnosis to life after cancer. Provided by Reframe Cancer and included with eligible cover.
Who delivers
About our delivery partner.
Freedom Cancer Care is provided by Reframe Cancer, in partnership with Freedom Health Insurance. Reframe Cancer is a personalised cancer support service and is regulated by the Care Quality Commission (CQC). It has supported employers and employees through cancer for over 10 years, across NHS, private or combined care.
Reframe Cancer gives members access to a team of specialists who can guide them, offer emotional support and help with practical matters, helping them feel informed and more in control. It can help ease some of the practical and emotional pressure of a cancer diagnosis, so members can focus on their health. Its support is designed to complement our own Cancer Care Team.
How it works
How one-to-one support works.
Contact our Cancer Care Team
Call the team when you are making a cancer claim.
Your claim is checked
The team confirms your cover and whether your claim is eligible.
Referral to Reframe Cancer
If your claim is eligible, the team refers you to the service.
Meet your support team
You are introduced to a dedicated cancer nurse specialist and support manager.
Up to six hours of guidance
Personalised support with treatment, appointments, finances and wellbeing.
Any private treatment you intend to claim for must be authorised by our Cancer Care Team before it takes place. Support from Reframe Cancer does not change what your policy covers.
What support can include
Support across the cancer journey.
One dedicated contact
A cancer nurse specialist and support manager who provide clinical guidance, coordinate your support and liaise with your medical practitioner or hospital.
NHS, private or combined care
Help finding your way through appointments and treatment, whichever route you take.
Informed choices
Clear guidance to help you understand your options, feel informed and make decisions that are right for you.
Treatment and appointments
Practical help, such as chasing appointments and understanding what happens next.
Work, family and finances
Guidance on everyday concerns, including return-to-work planning.
Emotional wellbeing
Someone to talk to about how you are feeling, at a difficult time.
From diagnosis to recovery and life after cancer
- Diagnosis
- Deciding on treatment
- Follow-up
- Life after cancer
Support can include clinical, emotional, practical and financial guidance. Up to six hours of one-to-one support is available to members with an eligible cancer claim. Freedom Cancer Care does not replace medical treatment.
Get started
Two ways to access support.
Eligible members can access different levels of support, depending on their circumstances.
For eligible members
Information Hub
Eligible members can access Reframe Cancer's exclusive Information Hub, whether or not they are making a cancer claim. It includes:
- Symptom checkers
- Cancer awareness guidance
- Trusted resources, researched and checked by Reframe Cancer
With an eligible cancer claim
One-to-one cancer support
Members with an eligible cancer claim can receive up to six hours of personalised guidance from a dedicated cancer nurse specialist and support manager, across NHS, private or combined care.
- A dedicated cancer nurse specialist and support manager
- Up to six hours of one-to-one guidance
- Help with treatment, appointments, work, family, finances and wellbeing
To access the service, contact our Cancer Care Team when making a cancer claim. They will confirm eligibility and help you get started. If you have an ongoing support plan, use the patient portal to message your support team and view your appointment notes.
Good to know
Questions, answered.
Freedom Cancer Care is a cancer support service provided by Reframe Cancer. It includes an Information Hub for eligible members, and one-to-one support from a dedicated cancer nurse specialist and support manager for members with an eligible cancer claim.
The Information Hub is available to members who have Freedom Cancer Care included with their cover, whether or not they are making a cancer claim. One-to-one support is available to members with an eligible cancer claim.
Reframe Cancer's exclusive Information Hub includes symptom checkers, cancer awareness guidance and trusted resources covering a range of cancer-related topics. Reframe Cancer researches and checks the information it provides. You do not need to make a claim to use it.
Create your Freedom Health Insurance Reframe Cancer account using the link on this page. If you already have an account, you can log in with your existing details.
Members with an eligible cancer claim can receive up to six hours of personalised guidance from a dedicated cancer nurse specialist and support manager. Your dedicated contact coordinates your support and acts as a liaison between you and your medical practitioner or hospital. Support may include clinical guidance, and help with treatment, appointments, work, family, finances and emotional wellbeing, across NHS, private or combined care. It is designed to complement the support you receive from our Cancer Care Team.
Up to six hours of one-to-one guidance is available for eligible members going through a cancer diagnosis.
Contact our Cancer Care Team on 01202 283 592 or at cct@fhi.co.uk when making a cancer claim. The team will confirm your eligibility and, if your claim is eligible, refer you to Reframe Cancer.
No. Reframe Cancer does not assess claim eligibility. Your claim is assessed by our Cancer Care Team.
Freedom Cancer Care itself does not fund or authorise cancer treatment. It is a support service that works alongside your health insurance. Cover for cancer treatment depends on your policy, and any private treatment you intend to claim for must be authorised by our Cancer Care Team before it takes place. Your policy documents explain what is covered.
Freedom Cancer Care is included with eligible cover, at no additional charge for eligible members. Using the service does not change what your policy covers.
Reframe Cancer can support you whether your care is through the NHS, private care or a combination of both. To access one-to-one support, you need an eligible cancer claim with Freedom Health Insurance.
One-to-one support is available from diagnosis, once our Cancer Care Team has confirmed your claim is eligible and referred you to Reframe Cancer. It can continue through deciding on treatment, follow-up and life after cancer, within the six-hour allowance.
Once you have been referred for one-to-one support, you can use the Reframe Cancer patient portal to message your support team and view your appointment notes.
No. If you need urgent medical advice, call NHS 111. In an emergency, call 999 or go to your nearest accident and emergency department.
Freedom 360
Speak to our Cancer Care Team.
If you are making a cancer claim, the team will confirm your eligibility and help you get started. Freedom Cancer Care forms part of Freedom 360, our health and wellbeing toolkit.
Freedom Cancer Care is provided by Reframe Cancer, a CQC-regulated service. The Information Hub is available to members who have Freedom Cancer Care included with their cover. Up to six hours of one-to-one support is available to members with an eligible cancer claim and is arranged by our Cancer Care Team. Reframe Cancer does not assess claim eligibility. This is not an emergency service. Cover levels and terms apply.